Historically, smart water metering/AMI projects and utility billing software/CIS projects for municipal utilities were managed by different departments. Typically, public works managed metering, and finance managed billing. Building the cash register separate from the billing system inevitably meant there were gaps, and these gaps meant less value for the utility, and less value for the customer.
We’ve talked a lot about the digital age recently and the exponentially increasing flow of data into utilities. It’s probably no surprise that it’s having a profound impact on the approach to CIS and AMI projects, and the communication around them as well.Read More