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FATHOM Utility Billing Services
Increase Revenue. Decrease Costs. Delight Customers.
FATHOM’s Utility Billing Services offers economies of scale for municipalities, allowing them to save money while increasing revenue and delighting customers. Leveraging FATHOM’s Smart Grid for Water software platform and our managed services team, FATHOM’s Utility Billing Services encompass everything a municipality needs to manage their billing processes cost efficiently, and deliver a great customer experience for their citizens.
Incorporating a revolutionary customer information system, uniquely designed to maximize the use of highly granular AMI data and channel shift technologies for water utilities, FATHOM maximizes utility revenue, decreases costs, improves communication with your customers, and eliminates the hassles of utility billing services.
“With the power of FATHOM we will not only preserve and protect the value of our investment in infrastructure, but leverage technology, process, and people to provide better service.”
Randy Groom, City Administrator for the City of Exeter
FATHOM has invested heavily in the back-office processes, workflows and training to develop world-class utility billing, revenue management and customer care services. For FATHOM Utility Billing Services clients, we make these services available to you usually for less than what you are currently spending. By utilizing these services, you immediately increase your level of service and realize even greater efficiencies to your utility operations. Our comprehensive utility billing services include:
Utility Billing Management
Accurate. Timely. Intelligent.
From bill calculation to print & mail to remittance management to collections, FATHOM’s Utility Billing Management services provides the complete billing function on behalf of the city. Using FATHOM’s billing management team, operating on a world-class customer information system (CIS), you are assured of accurate, timely billing for your customers.
FATHOM’s Utility Billing Management services offers significant benefits to multiple stakeholders in the city.
For the Utility:
- Assurance that every customer is billed correctly every time
- Improved Aged Receivables (Collections)
- Better customer experience through online access and credit card services
- Secure payment lockbox
- Robust IVR capabilities, including automated payments and call back functionality
- Integrated service order system to ensure seamless communication
For the end customer:
- Customer-friendly, easy-to-read, easy-to-understand, useful bills
- Customer online portal for visibility into usage, account information, and billing
- Multiple payment options and multiple payment methods
- Capability to accept payments 24 hours a day
With multi-layered client support services, FATHOM’s customer success team makes sure your move to a Smart Grid for Water delivers all the potential of a more intelligent, data-driven approach to improving the water utility operations.
Customer Portal: FATHOM U2You
Put the Power of Data in the Hands of Your Customers
U2You™ is the cloud-based, web and mobile customer portal from FATHOM that empowers water utility customers with self-service water account management — allowing them to track and manage their real-time water consumption, communicate with utility customer service and pay their water utility bills online.
Ensure You Are Getting All the Revenue You Deserve
With FATHOM Revenue Assurance Audit, the utility no longer needs to rely on your customers to provide quality control – we go to the source of the data to accurately account for meters and ensure that every account is accounted for and accurate.
FATHOM Customer Care
Dedicated to great customer service. Tailored for water utilities.
Our FATHOM Customer Care Center is located in one of the safest areas of the United States for call center and data management activities, Phoenix, Arizona. The state-of-the-art design is based on providing service to utility water and wastewater customers. The result is not only best-in-class technology, but a culture of service delivered by our skilled team of utility customer care professionals.
FATHOM Customer Care professionals are not only trained in the standard processes of customer care, such as taking payments, they are trained in all aspects of water and wastewater operations to better service our clients—and their customers. The benefits of this training are high first-call resolution percentages and a low number of calls that need to be elevated to our operations teams or our clients for final resolution. It is a level of expertise that is only available from an organization that evolved from utilities just like you.