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DON’T JUST MEET CUSTOMER DEMANDS, EXCEED THEM
Customers expect more – more data, more interaction, more choices, more control. Give them what they want! FATHOM Utility-to-You (U2YouTM), part of the FATHOM CIS Solution, is our web-based customer care portal that empowers customers with powerful communication tools and advanced analytics to enable their right to self-service to access, manage, control and pay for their water usage.
• Improves customer satisfaction
• Increases customer engagement
• Improves customer communications
• Full mobile functionality and access
• Improve collections
With FATHOM U2You, customers have immediate, secure access to account information – making it easy for them to take control of the financial aspect of their water consumption.
The FATHOM U2You customer portal truly empowers, engages and promotes total account management – which makes for one happy customer.
“This system allows our customers to have access to their daily usage.”
Steve Henley, Director of Public Works, City of Covina
FATHOM U2YouTM Account Management, Presentment & Mobile
FATHOM U2You Advanced Account Management, Presentment & Mobile allows you to improve and strengthen your relationship with your customers, help them be water smart and actively engage them in the management of their account. With the ability to see their consumption data and set up alerts and alarms, your customers are able to make conscious decisions regarding their water usage and consumption and more quickly identify potential issues. In addition, with the added ability to self‐serve a variety of information and needs, utility customer service is significantly more efficient.
FATHOM U2YouTM Advanced Account Management & Financial Tools
The FATHOM U2You Advanced Account Management & Financial Tools takes your customer engagement to the next level. By incorporating financial information, the alerts available to customers can now relate to monetary values and they can manage their balances and bill payments from the same portal. By giving your customers an easy and accessible place to pay their bills, you’re increasing their opportunity to pay and typically results in improved accounts receivable.
FATHOM Mobile puts important account management tools and data in the hands of your customers. Our free, intuitive smartphone application positively impacts the end-to-end experience for your residents and makes account management as easy as pulling out their smartphone. FATHOM Mobile makes it easier than ever to be water smart by viewing account(s)/account activity, look up a bill, check account balances, pay a bill by check or credit card and monitor water usage and make payments—all at the touch of a button.
The depth and breadth of our self-service capabilities provide real‐time, actionable data that allows utility customers to monitor and manage their own consumption and illuminates the ever-increasing costs of water—whenever and wherever they choose.
Simply, FATHOM Mobile puts the data your residents need in the palm of their hand—whenever they need it—while saving utilities money, time and water.