- Drought Watch
- Our Solutions
- Our Story
- Customer Login
FATHOM is the Smart Grid for Water
More than just meters
FATHOM is the software-as-a-service, cloud-based data integration platform that is changing the water utility paradigm. Our geospatial platform born from utilities goes beyond the meter to encompass the needs of your utility from meter to customer – the true Smart Grid for Water – through three core, rapidly deployable modules: FATHOM MDM, FATHOM U2You and FATHOM CIS.
As a platform that is designed by water professionals specifically for the water industry, FATHOM delivers the benefits of technology while eliminating the risk so often associated with IT‐driven projects. Through FATHOM, utilities can build sustainable, data‐driven, customer‐centric enterprises while managing the realities of water volatility and the increasing expectations of customers.
“FATHOM was selected due to the significant cost savings and customer service enhancements they are able to offer.”
Ken Flewellyn, Assistant Finance Director, City of Torrance
By defining the Smart Grid for Water as the space from the meter to the customer – meter data management, data hosting, analytics, billing, customer service, remittance management and customer presentment – FATHOM generates value data in the form of increased revenue, decreased costs, and decreased water demand. And it does this in a way that is less expensive, less risky and easier to adopt than any other platform. With the FATHOM Smart Grid for Water, you choose the scope of services based on the needs of your community.
THE FATHOM DIFFERENCE
• Utility‐to‐Utility partnership
• Rapid, instant‐on functionality
• Real technology risk transfer
• Enhanced customer experience and engagement
• Seamless interaction between customer and utility
• Customer access to highly granular consumption data to encourage behavior changes
• Geospatial tools to enrich customer service and asset management
• Simplified procurement, implementation and deployment
• Always current software with no yearly maintenance or upgrade fees
• Incremental implementation options allowing for maximum flexibility and immediate results
Regardless of where you are on the meter technology spectrum – manual reads, AMR, or full AMI – the FATHOM Smart Grid for Water provides significant benefits that both accelerate your technology and make your data useful.
FATHOM Smart Grid for Water
As part of our Smart Grid for Water, The FATHOM MDM (Meter Data Management) Solution empowers utilities of all sizes to enjoy the benefits of real-time data and tools that expose the additional revenue hidden within the system.
• Scalable and flexible
• Instantly increases revenue
• Immediately reduces costs
• Certainty of meter accuracy
• Power to reduce non-revenue water
• Move from insights to action with pristine data
• Utility partnerships across the industry
• Rapid implementation
• No incremental staff
FATHOM CIS (Customer Information System) makes exemplary customer service a breeze while guaranteeing you are billing every customer, every month.
• Puts data in the hands of customers
• Improves customer service operations
• Increases customer engagement Increases bill payment opportunities
• Full mobile functionality
• Improve collections
FATHOM U2You (Utility to You) is our web-based customer care portal that empowers customers with powerful communication tools and advanced analytics to enable their right to self-service to access, manage, control and pay for their water usage.
• Improves customer satisfaction
• Increases customer engagement
• Improves customer communications
• Full mobile functionality and access
• Improve collections